Chick-Fil-A Case Study

1Fast-food giant Chick-fil-A faced a major decision when the manufacturer of its point of sales (POS) terminal systems stopped producing the EPROM systems it used at the price it originally offered the restaurant. Chick-fil-A was presented with three options from the technology available at the time of the decision:

  • Continue purchasing the EPROM POS systems at an inflated price
  • Purchase and implement POS systems based on Windows CE technology
  • Purchase and implement POS systems based on Windows NT technology

This case study allows students to act as decision makers to select and support a solution based on Chick-fil-A’s business needs and alignment of technology. Students are challenged to evaluate the options based on operational visability, technical architecture, programming effort involved, environment, 5-year total cost of ownership, and business issues.

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